Privacy Statement

Privacy Policy
Privacy Policy for Tonous
Last Updated: 26/4/2026
At Tonous, we are committed to protecting your personal data and transparency in how we handle it. This Privacy Policy outlines how we collect, use, and safeguard your information in accordance with the EU General Data Protection Regulation (GDPR).
 
1. Data Controller
The entity responsible for processing your personal data is:
  • Legal Name: Dimitrios Kassas
  • Address: Papanastasiou 41, Larissa
  • Email: sales.gr@tonous.gr
  • Phone: 2102000000
2. Information We Collect
We collect only the necessary data to process your orders and provide our services:
  • Identity Data: First name, last name (required for invoicing and jewelry certification).
  • Contact Data: Shipping address, billing address, email address, and phone number.
  • Financial Data: Payment transaction details. Note: We do not store credit card numbers; all payments are processed through secure, PCI-compliant payment gateways.
  • Technical Data: IP address, browser type, and cookies for website functionality.
 
3. Purpose and Legal Basis for Processing
We process your data based on the following legal grounds:
  • Performance of a Contract: To process and ship your jewelry orders and handle returns or repairs.
  • Legal Obligation: To comply with tax laws (issuing invoices) and EU regulations regarding trade.
  • Legitimate Interest: To provide customer support and ensure the security of our website and transactions.
  • Consent: To send you newsletters or promotional offers (only if you have explicitly opted in).
 
4. Data Sharing and Third Parties
We do not sell your personal data. We only share information with trusted partners necessary for our operations:
  • Shipping Companies: To deliver your jewelry safely.
  • Payment Processors: To complete your transaction securely.
  • Accounting/Tax Authorities: To comply with financial reporting requirements.
  • IT Support: For the hosting and maintenance of our online store.
 
5. Data Security
To protect your personal data, we implement strict technical and organizational measures, including SSL encryption for all transactions and restricted access to personal information by our staff.
 
6. Your GDPR Rights
As an EU resident, you have the following rights:
  • Right of Access: Request a copy of the data we hold about you.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request the deletion of your data (where legal retention periods allow).
  • Right to Object: Opt-out of marketing communications at any time.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
 
7. Data Retention
We retain your personal data only for as long as necessary:
  • Transaction records: Typically 10 years to comply with EU tax and commercial laws.
  • Marketing data: Until you withdraw your consent.
Terms of Use (General Terms & Conditions)
Effective Date: [Insert Date]
 
1. Scope and Conclusion of Contract
  • Order Process: By clicking “Order with obligation to pay,” you submit a binding offer. A contract is only concluded when we send a formal “Acceptance of Order” email.
  • Product Representation: We make every effort to display colors and dimensions accurately. However, the visual display depends on your monitor settings. Handcrafted items may have minor variations.
 
2. Prices and Payment
  • Price Transparency: Prices include VAT. If a discount is shown, it is based on the lowest price offered in the last 30 days, as per the EU Price Indication Directive.
  • Payment Methods: We accept [Credit/Debit Card, Bank Transfer, PayPal]. For high-value diamond orders, we reserve the right to require payment via bank transfer for security.
 
3. Right of Withdrawal (Returns)
  • 14-Day Period: You have the right to withdraw from this contract within 14 calendar days of receiving your jewelry, without giving a reason.
  • Exceptions (Crucial for Jewelry): The right of withdrawal does not apply to:
    • Custom-Made/Personalized Items: Jewelry made to your specifications (e.g., bespoke designs) or clearly personalized (e.g., engraved rings).
    • Hygiene Items: Earrings, if the hygiene seal has been broken.
  • Withdrawal Button: You may use the dedicated “Withdrawal Button” on our website to initiate a return instantly.
  • Condition of Returns: Items must be returned in their original condition, including all certificates (GIA/HRD) and luxury packaging.
 
4. Diamond Authenticity and Certificates
  • Certification: All diamonds over [X] carats are delivered with an independent grading report (e.g., GIA, HRD, or IGI).
  • Origin Disclosure: In compliance with EU sanctions and the GPSR, we guarantee that our diamonds are sourced from conflict-free areas and are not of Russian origin.
  • Lab-Grown vs. Natural: We clearly disclose whether a diamond is natural or synthetic (lab-grown) before purchase.
 
5. Shipping and Insurance
  • Secure Delivery: Due to the high value of the goods, we use specialized secure couriers (e.g., Brinks, Ferrari Group).
  • Risk of Loss: The risk of loss or damage passes to the consumer only upon physical delivery.
  • Customs: For shipments outside the EU, the buyer is responsible for all import duties and taxes.
 
6. Legal Warranty (Guarantee of Conformity)
  • Two-Year Warranty: You benefit from a legal two-year guarantee of conformity. If a product is defective, you are entitled to repair or replacement.
  • Durability: If we offer a voluntary “Durability Guarantee” beyond two years, this will be clearly marked with the EU Harmonised Label.
 
7. Dispute Resolution
  • Amicable Settlement: We encourage you to contact us directly at [Email Address] to resolve any issues.
  • ADR/ODR: While the central EU ODR platform has been discontinued, you may still access national Alternative Dispute Resolution (ADR) entities in your country.

8. Ring Resizing Policy
Finding the perfect fit is a priority. Our resizing policy is designed to ensure the structural integrity of your jewelry:
Complimentary First Resize: We offer one complimentary resizing for standard solitaire or plain-band rings within [e.g., 60 days] of delivery, up to [e.g., 2 sizes] larger or smaller.
Non-Resizable Designs: Certain styles, such as full eternity bands, milgrain edges, or tension settings, cannot be resized due to their technical design. These limitations are noted on the individual product pages.
Excluded Items: Resizing services for engraved rings or rings with complex pavé settings may incur a fee or require a full remake of the band.
Effect on Returns: Please note that once a ring has been resized according to your request, it is considered a personalized item and is no longer eligible for our 14-day right of withdrawal.

General Terms and Conditions of Sale (GTCS)
Effective Date: April 27, 2026
 
1. Conclusion of Contract
  • Offer and Acceptance: Displaying jewelry on our website is an invitation to treat, not a binding offer. Your order is a binding offer to purchase. A contract is only formed when we send a formal “Order Acceptance” email after verifying the availability and diamond specifications.
  • Technical Errors: We reserve the right to cancel orders arising from obvious pricing or technical errors (e.g., a €5,000 diamond listed for €50).
 
2. Prices and Payment
  • Price Transparency: Prices include VAT. If we show a “sale” price, we also display the lowest price offered in the last 30 days, as required by the Omnibus Directive.
  • Payment Verification: For high-value transactions, we may require 3D Secure authentication or a bank transfer. Title to the jewelry remains with us until full payment is received.
 
3. Shipping and Risk
  • Secure Delivery: We use specialized secure couriers (e.g., Brinks, Ferrari Group) for all diamond shipments.
  • Transfer of Risk: The risk of loss or damage passes to you only when you, or a third party designated by you, physically receive the package.
  • Inspection: We strongly advise inspecting the package upon delivery. If the security seal is broken, please refuse the delivery and contact us immediately.
 
4. Right of Withdrawal (Returns)
  • 14-Day Cooling-Off Period: You have 14 days from delivery to withdraw from the contract.
  • Withdrawal Button: You can use the dedicated “Withdrawal Button” in your account dashboard to initiate a return instantly.
  • Personalization Exception: In accordance with EU law, the right of withdrawal does not apply to items made to your specifications or clearly personalized (e.g., bespoke designs, specific engravings, or requested resizing).
  • Condition: Items must be returned unworn, in original packaging, with all security tags and diamond certificates (GIA/HRD/IGI) intact.
 
5. Diamond Specific Disclosures
  • Nature of Stones: We clearly state whether diamonds are natural or synthetic (lab-grown), their weight (carats), and any known treatments.
  • Conflict-Free Guarantee: All diamonds are sourced in compliance with the Kimberley Process. We provide a Due Diligence Statement on Diamond Origin to confirm they are not of Russian origin, as per G7/EU sanctions.
 
6. Legal Guarantee of Conformity
  • Two-Year Guarantee: You benefit from a mandatory two-year legal guarantee. If a product is defective, we will repair or replace it at no cost to you.
  • Burden of Proof: If a defect appears within the first year, it is presumed to have existed at the time of delivery unless we can prove otherwise.
  • Durability Label: High-value pieces may feature the EU Harmonised Durability Label, indicating the expected lifespan and repairability.
 
7. Governing Law and Disputes
  • Applicable Law: This contract is governed by the laws of [Your Country], without prejudice to your mandatory consumer rights in your country of residence.
  • Online Dispute Resolution (ODR): You may submit disputes to your national consumer protection body or use authorized Alternative Dispute Resolution (ADR) providers.
 
 
Return & Exchange Policy
Effective Date: April 27, 2026
 
1. Right of Withdrawal (14-Day “Cooling-Off” Period)
  • Standard Items: You have the right to withdraw from your purchase within 14 calendar days of receiving your jewelry for any reason.
  • How to Cancel: You may use the “Withdrawal Button” in your account dashboard or email us at [Insert Email] with your order number.
  • Return Shipment: After notifying us, you have another 14 days to ship the item back. You are responsible for the direct cost of return shipping unless the item is defective.
 
2. Exceptions to the Right of Withdrawal
In accordance with Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to:
  • Custom-Made & Bespoke Pieces: Any jewelry created to your specific requirements.
  • Personalized Items: Jewelry that has been engraved or modified (e.g., specific ring resizing).
  • Hygiene Items: For health and hygiene reasons, earrings cannot be returned if the protective hygiene seal has been broken or tampered with.
 
3. Diamond & High-Value Requirements
To qualify for a full refund, high-value diamond items must meet the following security criteria:
  • Certification: You must return the original GIA, HRD, or IGI grading report. These certificates are unique and essential for the value of the stone; missing certificates will result in a replacement fee of [e.g., €150–€200].
  • Security Tags: The jewelry must have the original barcode security tag intact. If the tag is removed, the item is considered “worn” and cannot be returned.
  • Condition: Items must be in their original, pristine condition without scratches or signs of wear.
 
4. Return Instructions & Security
For your protection, we recommend the following when returning high-value goods:
  • Authorization: Always contact us for a Return Authorization Number (RAN) before shipping.
  • Secure Shipping: Use an insured, trackable courier service (e.g., FedEx, UPS, or specialized jewelry couriers). We cannot be held responsible for items lost in transit.
  • Discreet Packaging: Do not write words like “Jewelry,” “Diamonds,” or our full shop name on the outside of the package to prevent theft.
 
5. Refunds
  • Processing Time: Once our gemologists verify the stone matches its certificate, we will process your refund within 14 days.
  • Method: Refunds are issued via the original payment method. Please note that bank processing times may vary.
 
Intellectual Property & Copyright Notice
Effective Date: April 27, 2026
 
1. Trademarks
The name TONOUS, our logo, and any unique brand marks or slogans displayed on this website are registered trademarks of [Insert Your Business Name] in the European Union (EUIPO) and in other countries.
  • Unauthorized use of our trademarks, or any marks confusingly similar to them, is strictly prohibited.
  • Trade dress protection also applies to our unique product configurations and distinctive packaging that serve as identifiers of our brand origin.
 
2. Copyright and Design Rights
All content on this website—including jewelry designs, photographic images, text, and technical drawings—is the exclusive property of [Insert Shop Name] and is protected by EU and international copyright laws.
  • Original Designs: Our jewelry reflects original creative expression. We assert our copyright over all artistic works of “artistic craftsmanship”.
  • Design Protection: Certain pieces are protected as Registered Community Designs (RCD) or benefit from Unregistered Community Design (UCD) protection from the moment of public disclosure.
  • The Ⓓ Symbol: Items marked with the Ⓓ symbol are registered designs protected under the latest EU Design Regulations.
 
3. Limited Use License
Visitors are granted a limited license to view and download content for personal, non-commercial use only (e.g., saving a product image for a personal wish list).
You may not:
  • Reproduce, copy, or “mirror” any designs for commercial gain or 3D-printing.
  • Modify or create derivative works based on our jewelry or website content.
  • Remove any copyright or trademark notices from images or documentation.
 
4. Enforcement
We take the protection of our intellectual property seriously. Any infringement or unauthorized reproduction of our designs or brand assets will be pursued vigorously through legal action in accordance with EU intellectual property enforcement directives.
Tax & VAT Information
Effective Date: April 27, 2026
At [Insert Shop Name], we believe in complete price transparency. The tax applied to your order depends on your shipping destination and your status as a private individual or a business.
1. Shipping within Greece
For all orders delivered within Greece, the standard Greek Value Added Tax (VAT) of 24% is included in the final price
2. Digital Invoicing (myDATA)
In compliance with Greek law, all our transactions are transmitted digitally to the AADE myDATA platform. You will receive an electronic invoice (e-invoice) for every purchase, which serves as your official proof of tax payment

Recently Viewed Products

INSTAGRAM

@portoecommerce